Refund & Cancellation Policy
Last updated: 12 July 2026
This policy explains when a refund is available for a WhiteCoatGuru MBBS Counselling Strategy report.
1. Before You Submit Your Detailed Profile
If you have paid but not yet submitted your detailed Student Profile & Counselling Preferences form, you may request a full refund by contacting whitecoatguru@gmail.com with your payment ID.
2. After Your Profile Has Been Submitted
Once your detailed profile has been submitted and our team has begun review or analysis, the report is a personalised work product and is non-refundable from this point onward — regardless of whether analysis has been completed or the report has been delivered.
3. Once Your Report Has Been Delivered
Reports are non-refundable once delivered, as they are personalised digital goods prepared specifically for your submitted profile.
4. Payment Received Without a Completed Profile
If payment is received but the detailed profile is never submitted, we will attempt to contact you using your payment details. If we are unable to reach you or receive your details within 7 days, your payment will be refunded.
5. Service Errors
If a report contains a material factual error caused by WhiteCoatGuru (not by inaccurate information you provided), contact us and we will correct it or, where appropriate, offer a partial or full refund at our discretion.
6. How Refunds Are Processed
Approved refunds are processed to the original payment method via Razorpay, typically within 5-7 working days — this reflects Razorpay's own standard refund processing time, not a WhiteCoatGuru-specific delay.
7. Contact
For any refund request, email whitecoatguru@gmail.com with your payment ID and the reason for your request.